How Do You Hire A Good Service Provider?

12/9/2022 (Permalink)

Be sure to check out a company before you hire them.

Tips about How to Hire a Service Contractor

Good service providers are concerned with customer satisfaction. They want to turn customers into repeat businesses. Shady companies are about making as much money as possible from each job and customer.

Reputable companies plan to be in business for the long haul. They care about our community and its reputation. In a town the size of Yuma, a bad reputation spreads quickly.

There are many companies that are honest and mean well, but they fail to deliver on quality, or have other serious shortcomings that impact their customers. The typical weaknesses are:

• Not putting estimates in writing
• Late arrival
• Poor communication during the job
• Working messy
• Missing deadlines

Of these five problems, research studies reveal that the lack of clear communication is the basis for 80% of customer complaints about contractors. The remedy seems simple, keep both parties informed by using text memos, photographs of the work, and, most important of all, face-to-face conversations. However, communication failures seem to be part of the human condition and can quickly become the most significant obstacle in developing a stable professional relationship. It is critically important to prevent misunderstandings and disappointments from happening. 

You can have confidence in a vendor you intend to hire by asking potential service providers how they update and inform you about your project from start to finish. Ask them what their policy is when a crew is running late. Do they let you know? Observe how well the prospective contractor communicates with you during their sales process because this is often a strong indicator of how you will be treated after becoming their client.

SERVPRO of Yuma is aware of this blog's five most common shortcomings. We know any one of these problems can be relationship killer. While we are not 100% perfect, we do our very best to provide quality service by providing written estimates, arriving on time, communicating well, maintaining a clean and safe job site, and meeting our promised deadlines.  When a mistake happens, our people will own up to it. Our team members will do their very best to correct the issue. Everyone’s goal at SERVPRO of Yuma is to satisfy our customers, make you happy, and build a solid and positive reputation in Yuma and throughout the area.

For additional information or service, don't hesitate to contact our SERVPRO of Yuma East Foothills office, call 928-247-1180. We’re here to help and “Like it never even happened.”